Full Issue:Towards the XX/XX/2020 without having ever before applying Caliber Lenders considering you a good loan mod having a main prevention

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Full Issue:Towards the XX/XX/2020 without having ever before applying Caliber Lenders considering you a good loan mod having a main prevention

Complete Issue:I dropped about back at my financial XX/XX/XXXX and you may called Quality to the XX/XX/XXXX to go over just what my possibilities would be to treat the brand new default. Each XXXX ( staff id XXXX ), I could offer my forbearance otherwise apply for losings minimization and you can she would send files back at my home. To the XX/XX/XXXX XXXX ( staff id XXXX ) stated that my deferment arrangement is actually owed straight back by the XX/XX/XXXX which have a mortgage payment owed XX/XX/XXXX. I never ever obtained it contract neither did We receive any cellular phone phone calls regarding the a prospective deferment. On the XX/XX/XXXX, XXXX ( worker id XXXX ), stated that if i was not able to build an installment next I would personally need certainly to apply for loss minimization. I informed XXXX the difficulty would be fixed so we you’ll resume payments XX/XX/XXXX however, XXXX said that was not a choice thus i recorded my personal documents towards the XX/XX/XXXX. Towards XX/XX/XXXX a letter is shipped claiming my personal ask for guidance are rejected because of me not recognizing this new deferment solution. My mortgage company forced myself directly into plans which i could not follow, forcing us to submit an application for a choice only to end up being refuted. You will find just implemented the instruction regarding my personal mortgage lender and you can commonly now remain homeless.

Complaint Info:

For having the deal finished i had a need to At the that point we were struggling to make the path payments.

Ever since then all of our state changed we want to simply take Quality abreast of the deal. Since we could pay for it Caliber desires to manage a good ( DIL ). Actually all the Caliber only has become selecting doing a beneficial DIL for years now. We had been extremely astonished whenever Quality offered you the mortgage Modification. Happily surprised. Now that we are able to afford it we think they don’t really require us to Modify the financing. We think the borrowed funds modification give because of the Quality is actually a phony give they knew we are able to maybe not pay the costs during the date so they really given they in order to united states. Now that we could manage it they won’t provide it with in order to all of us. We believe Quality is truly in the real estate business perhaps not the mortgage providers. They use new ( DIL ) to amass functions upcoming promote this new on the cousin organization the latest XXXX XXXX XXXX at a discount then Believe resells it during the an income. We believe the fresh new Provided can make whole so you’re able to Caliber towards the losings on mortgage and generally are ripping of taxation Payer with the a primary Group peak. You should have a look at which.

Problem Details:

Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than imperative hyperlink my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.